If you encounter some kind of issue in an online casino today, such as a technical glitch or perhaps you are having trouble logging in, you can generally contact a professionally trained member of staff at the click of a button. Most reputable online casinos today provide 24 hour live chat support, as well as 24 hour toll-free telephone support and also email support and in some cases, Skype Support.
Although you will probably receive an instant response from the casino when using their email support method, this will probably be an automated response just to inform you that they have receive your query/message and that you will receive a response and hopefully and answer to your question within 48 hours.
If your issue is more urgent, then you should ideally contact the support either by telephone or by live chat. Using either of these methods will generally put you in touch with a member of staff within a matter of seconds. However, telephone support and live chat support does have a tendency to occasionally go offline. In other words, these support methods may only be available during certain hours.
Sometimes you may have to wait in a ‘queue’ of people, because other people may also be trying to contact the support as well. You generally won’t have to wait any more than ten minutes for someone to answer your live chat call, but you can minimise this window and do other things in the meantime.
The majority of today’s best UK online casinos though actually provide 24 hour live chat & telephone support. When reaching a member of staff, you may need to have your username ready (if you are not logged in) and they may also ask you for the answer to your secret question (also known as a security question). They just need to make sure that it is actually you that they are talking to an NOT an imposter.
If you explain your issue clearly to them, they should be able to resolve it for you in no time at all. You will find that the support at all of the casinos which we have review & recommended for you right here on this provide friendly, effective and professional support. The online support at each of these casinos is also protected by the very latest Secure Socket Layer (SSL) Encryption Technology.
